Ron Alvesteffer, CEO and President of Service Express, believes that by putting people first, success is inevitable. Please enjoy my chat with Ron, where we talked about how he learned these lessons on a less-than-straightforward path to leadership and why “things are always more clear looking back.”
Ron has helped Service Express define its market and create a unique performance-driven culture. His company’s core value “to work with our employees to help them achieve their personal, professional and financial goals” creates opportunities for employee achievement and has led to outstanding individual and team performances resulting in individual and company success.
As a result, Service Express has been named by Forbes Magazine as one of the Top 25 Best Small Companies, and it was on the list of the Best & Brightest Companies to Work For in the Nation five years in a row. Service Express has also been named to the Inc. 5000 List of Fastest Growing Private Companies in America 10 of the past 11 years.
Under Ron’s leadership, Service Express has averaged double-digit revenue growth year over year and has expanded their geographic footprint nationally. He implemented Service Express’s Performance Measurement System (referred to as “SR5” internally), which tracks monthly and quarterly goals and results.
A company focus on delivering exceptional customer service is the basis for Service Express’s industry-leading Net Promoter Score of 84.
Ron authored the eBook The Service Express Way. In it, Ron shares the beliefs and philosophies, along with real-life stories from the field, that have driven these remarkable results.
Connect With Ron Alvesteffer Online:
Personal Website: ronalvesteffer.com/
Service Express Website: www.serviceexpress.com/
Facebook: www.facebook.com/ronalvesteffer
LinkedIn: www.linkedin.com/in/ronalvesteffer
Twitter: twitter.com/ronalvesteffer
Instagram: www.instagram.com/ronalvesteffer/
Download Ron’s eBook:
The Service Express Way: bit.ly/2GxALUt
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