How to Provide Inclusive, Accessible Services for People with Disabilities [CC] [AD]

Quick introduction on providing inclusive, accessible services for people with disabilities. Tailored for people training to work in the paratransit industry, but honestly works for any service industry, including healthcare!

Table of Contents:

0:00 Introduction, Audio Description
0:38 Learning Objectives
0:58 What IS Disability?
2:29 Disability is Diversity
4:17 Ableism
6:21 Specific Access Needs
7:41 Say This, Not That
9:53 Bottom Line
10:23 Thank You, Outro

[Thumbnail Description: "Paratransit Accommodations" On the left is a blue and white stick figure icon using a wheelchair boarding a paratransit vehicle, representing accessible transportation. On the right is Dr. Stephanie Van, a Vietnamese woman with long dark hair, smiling, wearing a gray fleece.]