Patient Experience | Improvement Excellence Awards 2024

Michael Niles, patient education specialist, and Erin Gross, MD, OB-GYN, created a postpartum improvement process to benefit patients and lower readmission rates. With less focus on information gathering, the team can spend more time caring for moms and giving them clear postpartum instructions as they return home.

00:00 Introduction
00:31 Caring for Mom
01:06 Making it Easy for Patients to Learn Care Instructions
01:51 Patients Feel Prepared to Go Home
02:33 Collaboration with Nurses