@deafcolorz

I love when someone is just very transparent. Being open and honest about your product. And not having so much waste 🌎

@denzwthelens

Strange this video posted less than a week after I had problems with my MK1 cable on a wedding shoot with the same results mentioned in the video (4K60 signal cutting out with Ninja V & A7SIII). I switched from HDMI 2.0 to Compatibility mode on the recorder, unplugged the cable and plugged it back in. It worked for a few seconds until the signal cut-out again. Panicking after I grabbed a few shots of the bride getting ready, I did a quick Google search and thought maybe I bought an HDMI 1.4 version of the cable by mistake. Confused when I found out the website displayed it as HDMI 2.0, I dismissed it as a fluke to investigate another day. Running out of time and options, I switched to 1080p60 for the rest of the gig with no issues.

As other comments have mentioned, your transparency is greatly appreciated. This came as a timely solution for me, so thanks for offering an upgrade for us MK1 owners!

@freshmas

I love this open approach to discussing the weirdness of HDMI. Helping the folks who need it while mindful of minimizing e-waste... perfect

@simon_dentremont

Love your stuff Gerald!  As a new Canadian YouTuber, I’m absorbing as much material I can on video, studios, audio, and devices.   Yours is my favorite channel for this!

@christopherwalker9377

Back in the day when HDMI was first launched they use to hold HDMI PlugFests. Dozens of brands would rent rooms at an embassy suites and go from room to room testing their implementation of HDMI with other brands. I used to attend with Pioneer Electronics and test our Blu-ray players, AV receivers and Plasma TV's. It was surprising how many issues were found and needed to be resolved with firmware.  Most of the problems were based on HDCP issues, since brands could self certify with Intel instead of sending products for testing.  Things are much better than they used to be, however problems still exist.. HDMI ARC still having lots of issues.

@Jbobonline

I was thinking about this exactly yesterday so I did some digging.
Here is what I think is happening:

Sony are using a proprietary protocol system to transfer video signals - which doesn’t always comply with standards.

I came to this conclusion when observing the video signal coming out of the Xperia pro - only a dedicated decoder software (such as the one found on the Sony vlog monitor) is able to decode some extra bytes on the signal.

If it’s of any interest to you, Gerald, feel free to send me a video sample of a video that doesn’t play well on one monitor but plays good on  another - and I’ll pinpoint the problematic bytes in the data and show you.

@TheGuiAnos

I have been struggling to figure out why some of my cables would drop signal on my Ninja V+ when shooting 4k 60p. This is just like the USB "standards". Thank you for clearing this up Gerald!

@BHrandt

I saw the sale, didn't pull the trigger, but I appreciate the transparency. Nice blend of customer advocacy and crisis management! This is how creator products should be handled!

@CoalitionGaming

Getting the right HDMI speeds and specs for accessories and monitors and recorders can be a pain to figure out right, then when some stuff doesn't work it's hard to tell if it's the cable or the device. I feel ya! Linus Tech Tips has done some interesting content on HDMI cables with a $15k cable tester and had really cool results showing flaws of specific cables and not meeting spec and stuff like that. Wonder if Kondorblue has one of those testers. A chart for which HDMI cable works with which devices sounds an annoying solution, glad you could find a solution that didn't require a chart with your new cable and the 4k60 guarantee!

@HamRadioCrashCourse

I was on Amazon earlier this week looking at HDMI to HDMI cable before I knew you made one and said "Hey look at that sweet purple cable" and about it.  It's now on my FT30.  Good work Geral.

@lucaspellicer

The transparency of this video is remarkable! Well done Gerald

@TenHundred

Just picked up 4 cables. It’s nice to know I’m getting HDMI I can trust. Can’t wait to rep that purple swag. 🙌 Thanks for everything you do. Between you and Caleb Pike’s wisdom,  the quality on my channel has increased so much.

@StefanoLombardoYT

Such a pleasure meeting and chatting with you yesterday!

@crystalpulseTV

The only comment that feels adequate here is ‘thank you’ I just really appreciate the care and consideration you’ve put into the cable and the extensive testing to finesse it. Looking forward the more Undone products in the future!

@BrianSFischer

Nice, solid honesty. The world could use as much of that as we can get!

@JustinOwenDesigner

I just got my 18” cable for my Atomos Shinobi. It is fantastic! Glad to support you in a little way, Gerald.

@patrickwilliam8060

Man hats off to Mr. Undone, before watching this video I never purchased camera gear before seeing his review. His opinion provided me confidence in a purchase decision. A persoon that points out their products issues is a really dope characteristic in my opinion. Might snatch a cable just to support a guy who's saved me a ton of time and money on my film journey.

@punkmandm

Thanks for being transparent Gerald ! That’s how everyone should be… full respect !

@remicarreiro

So nice to see you acknowledge this issue with cables in general. I had purchased a Ninja V a few months ago to use with my Nikon D800 and I experienced weird signal drop issues using 5 different hdmi 2.0 cables that were each said to be rated for 4k60, not that my camera could even deliver that anyway. I tried for 3 weeks to get things working but in the end had to return the Ninja because no one on the support side of Atomos or Nikon could figure out what was going on. It would be awesome to have been able to try out one of these cables to see if that would have solved the issue. Thank you for taking the time to sort out the issue for all of your customers/viewers; this will go a long way to save a tonne of frustration.

@benmooreman

I tried one last year and was disappointed it didn’t work with my A7IV and Ninja V. Returned it. Was a little disappointed because I wanted to support you. Was surprised given my admiration that your cable didn’t work out. Glad to see what happened and next time I need one I’ll get Mark 2.